General Information:

Outset Select generally ships within 24 hours of order placement. PO boxes ship USPS only.

Most items are shipped from our warehouse in Mundelein, Illinois. In rare cases, items are shipped direct from manufacturer. 

Shipping rates are displayed in checkout, before you place your order. To best determine shipping cost to the country you live, create your shopping cart and begin checkout where you provide your billing and shipping address. Once the cart knows where you are shipping to (Country), your shipping charges will be properly calculated.

Military Addresses: APO/FPO addresses ship with USPS.

Package Refusal: If your order cannot be delivered due to an incorrect address or if you refuse the package you will be responsible for all applicable return freight and/or to ship your package to the correct address.

It is the customer's responsibility to know how mail or shipments are handled to their address based upon limitations of the following but not limited to; mail receptacle size, access to buildings or facilities, commercial addresses, and hours of operations.

Any shipping problems — for example, missing or incorrect items — must be reported within 72 hours from time of delivery confirmation.

Outset Select is not liable for any loss or theft after Delivery Confirmation.

 

USA Shipping:

Super Saver Shipping - Free (3-8 business day transit time est.)

Continental USA orders over $100 are eligible for free economy shipping. No discount code required, just select Free Shipping at checkout. 

Shipping Methods include USPS letters, USPS First Class Mail, USPS Priority Mail and FedEX Home Delivery. Tracking number provided in most cases.

 

Economy Shipping - $4.95 (2-7 business day transit time est.)

Shipping Methods include USPS letters, USPS First Class Mail, USPS Priority Mail, UPS Ground and FedEx Home Delivery. Tracking number provided in most cases.

  

Express Shipping - $9.95 (1-5 business day transit time est.)

Shipping methods include USPS Priority Mail, UPS Ground and FedEx Home Delivery. Tracking number provided in all cases.

 

International Shipping:

Orders placed outside of the USA are shipped via USPS First Class, USPS Priority Mail International, UPS and FedEx. Shipment times and additional duties/taxes may vary depending on your country. You should expect your order to arrive within 14 days of shipment. Shipments can take up to 40 days depending on customs clearance in your country. Tracking numbers may or may not be provided depending on which service your package is sent.

International shipping rates currently range from $19.95 to $99.95 depending on the items included in your order. Add your items to the cart and follow the checkout process to see your shipping rate.

If your order cannot be delivered (due to an incorrect address, non delivery, or if you refuse the package) you will be responsible for all applicable customs, duties, taxes and fees imposed by your government PLUS return freight. By not accepting the package you are refusing to comply with our International Shipping Policies and may not be entitled to any refund(s) or reimbursement(s) once the package is returned to us. Shipping charges are non-refundable.

If you refuse a package at customs, customs will either destroy it or send it back to us (we have no control over this). If they destroy it, you will not be entitled to a refund. If they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product shipped back to us.

Customs Charges: We cannot provide information about these fees. Please contact your customs office for detailed information.

Customs and/or duty charges may be applicable when accepting your international package from Outset. These are country-specific charges that we have no control over. Please be aware that your package will be returned to sender if these charges are not paid.

All applicable customs, import duties, taxes and fees are NOT included in our shipping cost. These amounts are assessed when your package arrives in your country and are your responsibility (even if you refuse the package).